D2HV Trading Privacy Policy

1. Information We Collect

D2HV Trading may collect the following information when customers use our website or place an order:

• fiber_manual_record Full name;
• fiber_manual_record Phone number;
• fiber_manual_record Email address;
• fiber_manual_record Delivery address;
• fiber_manual_record Payment information and payment status;
• fiber_manual_record Communication content with D2HV Trading through the website, email, phone, or other contact channels;
• fiber_manual_record Order information, purchased products, and transaction history;
• fiber_manual_record Technical data such as IP address, device type, browser, access time, and website usage behavior;
• fiber_manual_record Cookies or similar technologies used to improve user experience.

D2HV Trading does not actively collect sensitive information that is unnecessary for consultation, transaction processing, or delivery.

2. Purpose of Using Information

Customer personal information is used for the following purposes:

• fiber_manual_record Confirming and processing orders;
• fiber_manual_record Providing consultation, customer care, and after-sales support;
• fiber_manual_record Arranging delivery and order handling;
• fiber_manual_record Providing product information, documentation, or order-related updates;
• fiber_manual_record Handling returns, complaints, or support requests;
• fiber_manual_record Improving service quality, website performance, and the buying experience;
• fiber_manual_record Fulfilling legal, accounting, tax, or regulatory obligations where applicable.

3. Sharing Information with Third Parties

D2HV Trading does not sell, trade, or rent customers’ personal information to third parties.

We only share information where necessary with the following parties:

• fiber_manual_record Shipping providers;
• fiber_manual_record Payment service providers or banks;
• fiber_manual_record Technical service providers supporting website operations;
• fiber_manual_record Legal advisors, accounting advisors, or competent authorities where required.

These third parties are only allowed to access information within the scope necessary to provide the relevant services.

4. Payment and Transaction Security

D2HV Trading may use payment gateways, banks, or third-party payment service providers to process transactions.

D2HV Trading does not store full payment card details on its own system. Payment processing, where applicable, will be subject to the security policies of the relevant payment service provider.

5. Data Retention

Customer personal information is retained for as long as necessary to support transactions, customer care, returns, accounting, tax obligations, or legal compliance.

When the data is no longer necessary, D2HV Trading will delete, anonymize, or store it in an appropriate manner to limit unnecessary access.

6. Data Protection

D2HV Trading applies reasonable measures to protect customers’ personal information from unauthorized access, loss, alteration, disclosure, or misuse.

However, no method of data transmission or storage over the Internet can be guaranteed to be completely secure. D2HV Trading will make reasonable efforts to maintain a level of protection appropriate to the nature of the data and our business operations.

7. Cookies and Tracking Technologies

D2HV Trading’s website may use cookies or similar technologies to:

• fiber_manual_record Remember user preferences;
• fiber_manual_record Analyze website performance;
• fiber_manual_record Improve browsing experience;
• fiber_manual_record Support advertising or measurement activities where applicable.

Customers may adjust browser settings to refuse cookies. However, some website functions may not work properly if cookies are disabled.

8. Customer Rights Regarding Personal Data

Customers may request D2HV Trading to:

• fiber_manual_record Review the personal information D2HV Trading holds;
• fiber_manual_record Update or correct inaccurate information;
• fiber_manual_record Withdraw consent to receive marketing communications;
• fiber_manual_record Request deletion or restricted use of personal data where permitted by law;
• fiber_manual_record Submit questions or complaints regarding the handling of personal data.

9. Cross-Border Data Transfer

For international orders or when services from overseas partners are used, certain necessary information such as name, phone number, delivery address, and order information may be shared with shipping providers or relevant partners outside Vietnam.

D2HV Trading only shares data within the scope necessary to provide services to customers.

10. Changes to This Policy

D2HV Trading may update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or website practices.

The updated version will be published on the website and will take effect from the date of publication, unless otherwise stated.